§ A126-13. Municipal complaint officer.

The Borough Administrator is hereby designated as the municipal complaint officer to receive and act on written complaints by subscribers to cable television reception and/or service provided pursuant to this franchise. The municipal complaint officer shall notify the company within two working days of the receipt of all written complaints, and the company shall respond to said complaints within two working days thereafter. The municipal complaint officer shall prepare and file with the governing body of the municipality and with the company a report of the disposition of each complaint within one week after filing of the complaint with the complaint officer.